We are committed to supplying you with a fabulous product *7 experience. If for any reason the product that you purchased is not what you thought you purchased, simply return it within seven (7) days of receiving it, in its original state and packaging, for a refund.

During the period of ninety (90) days from the date of delivery of the products by us, or any authorised distributor, we will replace or repair any defective products without charge so long as the damage does not arise from:

(1) any contamination or leakages caused or induced by you;
(2) any misuse of the product by you or anyone for whom you have legal responsibility (including a minor); or
(3) any use or operation of the product by you which is outside of the specifications and instructions noted on the packaging;

If you received a damaged, defective, or wrong item from your online order, please email us at hellow@pawfumery.com.au along with photographs showing any damage or defect.

All transportation charges incurred in returning unwanted or defective products, or any of its component parts, for repair, replacement or refund together with the cost of returning them to you must be paid by you.
Orders will normally be dispatched within a couple of working days from the time of receipt of payment. All products are professionally packed in purpose built cardboard boxes. Australia Post ‘Parcel Post’ or ‘Express Post’ postal services are our standard postage options but may not be limited to these. If you are ordering from outside Australia, we normally use international express post. The postage and handling charge is calculated based on size and weight of your order and displayed for you at time of checkout. Other delivery options may be arranged, by emailing us at hello@pawfumery.com.au with details of your request.

Risk in the goods passes to you when it leaves our warehouse. While every care will be taken when packing and handling goods, items can be damaged or lost in the post.
Postage is at your risk and items damaged or lost in the post will not necessarily be refunded. Goods which are lost may be replaced, however, you will liable for all postage and handling costs. Should you wish to consider insurance or other postage options, please email us as above.